YOUR PRIVACY MATTERS

Privacy Policy

Last updated: 18 October 2026 — this policy explains what data we collect, how we use it, and how we protect it.

Sakan Group respects the privacy of its website visitors and clients. This policy explains what data we collect, how we use it, and how we protect it.

The data we collect

We collect the information you submit voluntarily through the website forms or advertising platforms (LinkedIn, Meta/Facebook, Instagram, TikTok, Snapchat, Google), typically including:

  • Name
  • Phone number
  • Email address
  • Job title (in some forms)
  • Your interest in a specific project or unit type

How we use your data

We use your data for one purpose: communicating with you about your real estate inquiry — from project consultations, pricing and payment plans to arranging unit viewings.

What we never do

  • We do not sell, rent or trade your data.
  • We do not share it with any third party for marketing purposes.
  • We do not use it outside responding to your real estate inquiry.

Data storage and access

Your information is kept in the company's CRM system and technical infrastructure, accessible only to authorized sales and marketing staff through password-protected accounts.

Retention and your rights

We retain data while your inquiry remains active. You may at any time request access to your data, its correction or deletion, or that we stop contacting you.

Messages on Messenger, Instagram and TikTok, and comments

When you message our Facebook Pages (Sakan Group, Moon Hills), our Instagram account or our TikTok account, or comment on our posts, videos and ads, we receive your message, your public name and the conversation ID in our customer-management system so we can reply to you. Our sales team is assisted by an automated assistant that drafts replies from our official project information and identifies itself in its first reply; you can ask to talk to a person at any time. To draft replies and review their quality, conversation text is sent to AI service providers (Google and Anthropic) that process it on our behalf only and do not use it for any other purpose. Conversations are stored on the company's servers.

Deleting your data

To ask us to delete your data or your conversations with us on Messenger, Instagram or TikTok, write “delete my data” in the same conversation, or email contact@sakan.group with your name and your account name or phone number. We complete the request within 30 days and confirm it to you.

Privacy contact